Shop & Web Store Policies
1. OUR ONLINE SALES POLICIES AT alanbilzerian.com MAY DIFFER FROM OUR IN SHOP SALES POLICIES. INVENTORY IS UPDATED DAILY HOWEVER DUE TO DIFFERENCES IN UPDATING OUR PHYSICAL SALES VERSUS ONLINE SALES ERRORS MAY OCCUR. IN THE EVENT THAT YOUR PRODUCT IS NOT AVAILABLE WE WILL CONTACT YOU AND RESOLVE IT AS QUICKLY AS POSSIBLE. PLEASE INQUIRE ABOUT STOCK FOR ANY LARGE ORDERS.
2. ALL FULL PRICED ITEMS SOLD ON alanbilzerian.com ARE SUBJECT TO INSPECTION AND APPROVAL BEFORE ANY CREDITS OR EXCHANGES ARE MADE. RETURN ITEMS MUST BE SHIPPED BACK TO STORE WITHIN 7 BUSINESS DAYS OF DELIVERY. WE CURRENTLY OFFER WEBSTORE CREDIT FOR FULL PRICED PRODUCTS ONLY. alanbilzerian.com WILL NOT REFUND INTERNATIONAL DUTIES AND TAXES. THE ADDRESSEE IS RESPONSIBLE FOR ANY EXTRA IMPORT INTERNATIONAL FEES THAT OCCUR. ANY AND ALL SALE ITEMS PURCHASED AND SHIPPED ARE CONSIDERED FINAL SALE, AND NO REFUNDS, CREDITS OR EXCHANGES WILL BE GIVEN, OFFERED OR MADE FOR ANY REASON WHATSOEVER.
3. ANY REQUESTS FOR RETURNS OR EXCHANGES IS AT THE SOLE DISCRETION OF alanbilzerian.com. BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
4. ITEMS ARE QUALITY-CONTROLLED BEFORE LEAVING FOR SHIPMENT. ANY ITEMS RETURNED SOILED, STAINED, MARKED, ALTERED OR IN ANY WAY USED, WORN, WASHED, TAILORED, DRY-CLEANED OR SPOILED, OR IN OTHERWISE USED OR IN A UNSALEABLE CONDITION, OR WITHOUT ORIGINAL PACKAGING, MAY BE RETURNED TO THE CUSTOMER AT THEIR OWN EXPENSE WITHOUT A CREDIT OR EXCHANGE ISSUED.
5. EVERY EFFORT IS MADE TO ACCURATELY REPRESENT PRODUCTS SOLD ON alanbilzerian.com. COLORS VARY FROM COMPUTER TO COMPUTER, THEREFORE WE CANNOT GUARANTEE ANY VARIANCES DUE TO THE USER’S COMPUTER COLOR SETTINGS.
6. ALL ORDERS ARE SHIPPED VIA FEDERAL EXPRESS GROUND/HOME DELIVERY, AT NO COST FOR ORDERS TOTALING OVER $1,000.00. PLEASE ACCOUNT FOR 1-3 DAYS OF PROCESSING AND HANDLING OF MERCHANDISE PRE-SHIPPING. ORDERS UNDER $1,000.00 ARE A FLAT RATE OF $25 GROUND SHIPPING ESTIMATED 5-10 DAYS IN THE UNITED STATES. ALL INTERNATIONAL SHIPPING IS SUBJECT TO A FLAT RATE OF $75.00. FREE SHIPPING IS NOT OFFERED AT THIS TIME FOR INTERNATIONAL ORDERS. WE ONLY OFFER SHIPPING TO CERTAIN COUNTRIES OUTSIDE OF THE UNITED STATES. PLEASE INQUIRE ABOUT ANY INTERNATIONAL ORDERS IF THE CHECK OUT OPTION IS NOT LISTED FOR YOUR COUNTRY. CONTACT US FOR QUOTES ON EXPEDITED SHIPPING OPTIONS. ANY OTHER FED EX SERVICE LEVEL REQUESTED WILL BE CHARGED AT A HIGHER RATE, AT THE DISCRETION OF alanbilzerian.com. ANY DAMAGE INCURRED IN A RETURN SHIPMENT TO alanbilzerian.com IS THE CUSTOMERS RESPONSIBILITY.
7. ALL ITEMS SOLD ON SALE OR FOR A DISCOUNTED PRICE ARE FINAL SALE AND NO RETURNS, EXCHANGES, STORE CREDITS OR CASH REFUNDS WILL BE OFFERED OR GIVEN UNDER ANY CIRCUMSTANCES. OUR STAFF ARE AVAILABLE FOR PERSONALIZED CONSULTATION ON THE SIZING/FIT OF EVERYTHING WE OFFER ON OUR WEB-STORE. PLEASE INQUIRE ABOUT SIZING/FIT IF YOU ARE UNSURE ABOUT AN ITEM PRIOR TO PLACING YOUR ORDER. OTHER FINAL SALE ITEMS INCLUDE PRODUCTS RELATED TO PERSONAL HYGIENE, E.G. MANICURE KITS, RAZORS, SHAVING ITEMS, ETC.
8. DUE TO COMPANY POLICY, WE ARE NOT ABLE TO PROVIDE A TRACKING NUMBER TO CUSTOMERS. PLEASE REACH OUT TO INFO@ALANBILZERIAN.COM FOR ESTIMATED ARRIVAL INFORMATION.
9. ALL PACKAGES ARE SENT WITH DIRECT SIGNATURE REQUIRED UPON DELIVERY. PLEASE REACH OUT TO INFO@ALANBILZERIAN.COM WITH ANY QUESTIONS OR CONCERNS.
